{"id":15920,"date":"2024-03-04T09:33:47","date_gmt":"2024-03-04T09:33:47","guid":{"rendered":"https:\/\/lexcentrique.be\/general-terms-and-conditions\/"},"modified":"2025-03-03T13:18:08","modified_gmt":"2025-03-03T13:18:08","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/lexcentrique.be\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"\t\t
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General Terms and Conditions Beauty & Hair Salon L'Excentrique<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Company Information:<\/b><\/p>

L\u2019Excentrique
A trademark\/name of Cobofam Comm. V. <\/p>

Opperstraat, 158
1770 \u2013 Liedekerke<\/p>

info@cobofam.be
+32 (0)53 22 02 08<\/p>

RPR Brussels
BTW BE0738.748.040<\/p>

<\/p>

<\/p>

Article 1: General Provisions<\/b><\/p>

The e-commerce website of Cobofam, a Limited Partnership with its registered office at Opperstraat, 158 in 1770 \u2013 Liedekerke, VAT BE 0738748040, RPR Brussels, (hereinafter \u2018L\u2019Excentrique\u2019) offers customers the opportunity to purchase products and services from its online store.<\/p>

These General Terms and Conditions (“Terms”) apply to every order placed by a visitor to this e-commerce website (“Customer”)<\/span>. By placing an order via the online store of L’Excentrique, the Customer must explicitly accept these Terms, thereby agreeing to their applicability, to the exclusion of all other conditions. Additional conditions from the Customer are excluded, unless they have been explicitly accepted in advance, in writing, by L’Excentrique.<\/span> <\/p>

<\/b><\/p>

Article 2: Price<\/b><\/p>

All stated prices are expressed in EURO, always including VAT and all other taxes or charges the Customer is required to bear.<\/p>

If delivery, reservation, or administrative costs are charged, this will be stated separately. The costs are calculated on the Order Page of the website based on the Customer\u2019s order. <\/p>

The price listing applies exclusively to the items as described in words. The accompanying photos are for decorative purposes only and may contain elements that are not included in the price. <\/p>

<\/b><\/p>

Article 3: Offer<\/b><\/p>

Despite the fact that the online catalog and e-commerce website are compiled with the greatest possible care, it is still possible that the information provided is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer are not binding for L’Excentrique. L’Excentrique is only obliged to ensure the accuracy and completeness of the provided information within the limits of reasonable efforts. L’Excentrique is in no way liable for manifest material errors, typographical, or printing errors. <\/p>

If the Customer has specific questions regarding sizes, colors, availability, delivery time, or delivery method, we request that the Customer contact our customer service in advance.<\/p>

The offer is valid as long as stock lasts and can be modified or withdrawn at any time by L\u2019Excentrique. L\u2019Excentrique cannot be held responsible for the unavailability of a product. If an offer has a limited validity period or is subject to conditions, this will be explicitly mentioned in the offer.<\/span> <\/p>

<\/b><\/p>

Article 4: Online Purchases<\/b><\/p>

The offer from L\u2019Excentrique is available on its Shop Page, which can be found at www.lexcentrique.be<\/a>. The products from L\u2019Excentrique are briefly described with a clear mention of the price and, where applicable, the contents\/quantity of the product. The Customer can choose to add a product to their shopping cart on each product page. <\/p>

At that moment, the product will be reserved for the Customer for 30 minutes by L\u2019Excentrique. This reservation does not imply any purchase obligation. Services will be reserved for 10 minutes. <\/p>

Once the desired products have been added to the shopping cart, the Customer can proceed to checkout. To complete the order, they must enter the necessary details and confirm their payment and delivery method. <\/p>

L\u2019Excentrique will provide a clear overview of the products and any additional costs on the checkout page. <\/p>

The Customer can choose from the following payment methods:<\/p>

\u00b7 via credit card<\/p>

\u00b7 via debit card<\/p>

\u00b7 via Paypal or via Klarna<\/p>

L\u2019Excentrique is entitled to refuse an order due to a serious shortcoming<\/span> of the Customer in relation to orders in which the Customer is involved.<\/p>

The customer’s order becomes final once it has been confirmed in the checkout screen, even before the actual payment is made.<\/p>

<\/b><\/p>

Article 5: Delivery and Execution of the Agreement<\/b><\/p>

After receiving payment, the Customer will receive an order confirmation from L\u2019Excentrique along with a simplified invoice. If desired, the Customer can request a detailed invoice by sending an email to info@cobofam.be<\/a>. <\/p>

The Customer will then receive a Track & Trace code via the provided email address. This serves as the registration of the shipment with the courier company. From that point on, the Customer will be informed at each stage of the shipment\u2019s status. <\/p>

L\u2019Excentrique processes shipments from Monday to Friday, with same-day dispatch at 16:00. They arrive in 98.50% of cases (as of May 2020) on the next day at the Customer’s location. However, despite great care, delays may occasionally occur. <\/p>

Products ordered through this webshop are delivered to all countries within the European Union plus Switzerland.<\/span><\/p>

Delivery is carried out by Bpost, PostNL, DHL, UPS, or DPD, depending on the Customer\u2019s location and the current service conditions of the courier company. L\u2019Excentrique may choose other courier services if deemed more suitable for the Customer\u2019s order. <\/p>

The goods will be delivered to the Customer\u2019s chosen address no later than 30 days after receiving the order. The Customer is responsible for providing the correct address details. <\/p>

Any visible damage and\/or quality defect of an item or any other deficiency upon delivery must be immediately reported by the Customer to info@cobofam.be, and no later than 2 days after receipt.<\/p>

The risk of loss or damage is transferred to the Customer once they (or a designated third party who is not the carrier) have physically received the goods. However, if the carrier was appointed by the Customer and was not offered as an option by L\u2019Excentrique, the risk is transferred to the Customer upon delivery to the carrier. <\/p>

<\/b><\/p>

Article 6: Retention of Ownership<\/b><\/p>

The delivered items remain the exclusive property of L\u2019Excentrique until full payment has been made by the Customer.<\/p>

The Customer agrees, if necessary, to inform third parties of L\u2019Excentrique\u2019s ownership rights, for example, in the case that an unpaid item is subject to seizure.<\/p>

<\/b><\/p>

Article 7: Right of Withdrawal<\/b><\/p>

The provisions of this article apply only to Customers who purchase products online as consumers from L\u2019Excentrique.<\/p>

The Customer has the right to withdraw from the contract within 14 calendar days without providing any reason.<\/p>

The withdrawal period expires 14 calendar days from the day the Customer or a designated third party (who is not the carrier) physically receives the last item of the order.<\/p>

To exercise the right of withdrawal, the Customer must inform L\u2019Excentrique via an unambiguous statement (e.g., in writing by post, fax, or email) of their decision to withdraw from the contract. The Customer may use the model withdrawal form available on the website, but this is not mandatory. <\/p>

“The Customer may complete the model withdrawal form or another clearly formulated statement electronically via our website<\/a>: . If the Customer uses this option, we will immediately send the Customer a durable data carrier (e.g., by email) with a confirmation of receipt of their withdrawal.” <\/p>

To meet the withdrawal deadline, the Customer must send their notification regarding the exercise of their right of withdrawal before the withdrawal period expires.<\/p>

The Customer must return the goods without delay, but in any case no later than 14 calendar days from the day they informed L\u2019Excentrique of their decision to withdraw from the contract. The goods must be returned to L\u2019Excentrique or handed over to a courier appointed by L\u2019Excentrique. The Customer is considered to have returned the goods on time if they are sent back before the 14-day period has expired. <\/p>

In case of return due to:<\/p>